Privacy Policy

1. Introduction

Baan Lanna ("we", "us", "our") operates a guesthouse at 84 Charoen Mueang Road, Wat Ket, Mueang, Chiang Mai 50000, Thailand. This policy explains how we collect, use and protect personal information when you use our website, complete a booking enquiry or contact us. We take the privacy of our guests and website visitors seriously and handle all personal data with care.

Questions about this policy may be sent to [email protected].

2. Information We Collect

Information you provide directly

• Full name
• Email address
• Phone number (if provided)
• Flight details and travel notes submitted via the enquiry form

Information collected automatically

• IP address and approximate location
• Browser type and device information
• Pages visited and time spent on the site (via analytics cookies, if accepted)

Legal basis for processing

We process your personal information on the following bases: consent (where you have agreed to our use of certain cookies); contract (to respond to and fulfil your room enquiry); and legitimate interest (to improve our website and communicate effectively with guests).

3. How We Use Your Information

• To respond to booking enquiries and confirm reservations
• To arrange shuttle pickup and departure logistics
• To send confirmation and pre-arrival information relevant to your stay
• To improve the website and understand how guests navigate it
• To comply with Thai legal obligations applicable to registered accommodation providers

We do not sell your personal data to third parties. We do not use your information for unsolicited marketing unless you have specifically asked to be contacted about future stays.

Data retention

Enquiry and booking data is retained for 24 months from the date of your stay or last contact, after which it is securely deleted. Analytics data is retained for 14 months.

4. Sharing Your Information

We may share your information with:

• Shuttle drivers and property staff, solely to arrange your arrival and departure
• Google Analytics, for website usage statistics (anonymised where possible)
• Thai government authorities, when required by law (e.g. guest registration under the Hotel Act B.E. 2547)

All third parties with whom we share data are required to keep it secure and use it only for the specified purpose.

5. Data Protection Measures

• Enquiry forms are transmitted over HTTPS (encrypted connection)
• Guest data is stored on password-protected systems with restricted access
• Only staff who need access to guest details for operational purposes can view them
• In the event of a data breach affecting your personal information, we will notify you within 72 hours of becoming aware of it

6. Cookies

We use essential cookies to keep the website functioning and optional analytics cookies to understand how visitors use the site. You can manage your cookie preferences at any time via our Cookie Policy page. Rejecting optional cookies does not affect your ability to use the website or make an enquiry.

7. Your Rights

Under Thai data protection law (PDPA, B.E. 2562) and general good practice, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for processing at any time
• Object to certain types of processing
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external sites such as Google Maps. We are not responsible for the privacy practices of those third parties. We encourage you to review their policies before providing any personal information.

9. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised date. Continued use of the website after any changes constitutes acceptance of the updated policy.

11. Contact

Data controller: Baan Lanna
Address: 84 Charoen Mueang Road, Wat Ket, Mueang, Chiang Mai 50000, Thailand
Email: [email protected]
Phone: +66 81 472 5390